Jobtailor
Jobtailor está com vaga(s) de emprego para Customer Success Analyst – Senior em Rio de Janeiro / RJ
Cargo:
Customer Success Analyst – Senior – rio de janeiro
Requisitos:
Responsibilities Lead monitoring of KPIs and service/product performance, translating data into business recommendations for leadership Structure and prioritize the team's demand backlog Manage relationships with internal stakeholders and external partners, negotiating scope, timelines and expectations Identify bottlenecks and revenue/efficiency opportunities before they become problems Present results and strategic insights to executive audiences, including the board Requirements Experience in product or service management, preferably in the Telecom market Strong data analysis skills and KPI design/management SQL to extract and cross-reference data without relying on other teams Experience with BI tools (Looker, Power BI, Data Studio) Experience presenting results to senior leadership with clarity and storytelling English for meetings and reading technical materials Practical knowledge of agile methodologies in day-to-day work Nice-to-have: Fluency and ability to communicate in English and/or Spanish Experience with digital Telecom products (VAS, billing, subscriptions, acquisition) #J-18808-Ljbffr
Salário:
A combinar
Benefícios:
Não foi informado
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