Data Center Technician – Rio De Janeiro

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Data Center Technician – Rio de Janeiro

Our infrastructure is comprised of a large global portfolio of more than 100
datacenters and 1 million servers. Our foundation is built upon and managed by a
customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our
datacenter design and operations, we continue to grow and evolve as we meet the
ever-changing business demands that hold Microsoft as a world-class cloud
provider.
Do you want to empower billions across the world? Come and join us in CO+I and be
at the forefront of the action!

**Responsibilities**:
AS A DATACENTER TECHNICIAN, YOUR SUCCESS WILL BE MEASURED BY:
Data Center Operations
Receives guidance and supervision to develop an understanding of standard
processes and procedures for preparing, installing, performing diagnostics,
troubleshooting, replacing, and/or decommissioning equipment.
Asks questions when they do not have required information.
Complies with Data Center Services (DCS) business unit and service-level policies,
procedures, and deadlines with guidance from other technicians.
Completes assigned tickets efficiently and in alignment with Key Performance
Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with
guidance from other technicians.
Service Delivery
Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
according to specifically written instructions provided via checklists, guides,
management.
Performs basic diagnostics and troubleshooting with guidance from experienced
technicians and by following standard procedures to identify the cause of issues
and replace faulty components with mínimal customer and business disruption
Decommissions hardware for simple changes and refreshes following standard
procedures seeking clarification and guidance from more experienced technicians as
needed.
Follows procedures to communicate, report, and escalate incidents to appropriate
Microsoft data center operations management and Technician Leads.
Managing Services
Contributes to issue tracking through escalations by asking questions and seeking
guidance on timely resolution of issues from more experienced technicians.
Develops an understanding of cross-functional processes to support partnerships
with internal and external stakeholders.
Completes required training aligned to the role and workload; observes more
experienced technicians to gain hands-on experience and relevant on-the-job
training (OJT); may complete additional training to obtain or maintain relevant
role certifications.
Data Center Work Environment
Participates in dailysafety briefings, completes required safety training,
complies with safety procedures (e.g., equipment use, lifting, electrical hazards,
ladder/rolling stair use).
Complies with security and data management procedures and policies with guidance
from other technicians and completes required security training.
Contributes to a positive and effective team environment by sharing information
with others, contributing to regular team meetings, asking questions and staying
apprised of the status of others' work, and partnering with other technicians to
complete and/or hand off tickets as needed.
Ownership
Has pride and a sense of accountability for the service quality, completeness, and
resulting user experience; displays accountability and ownership of the data
center facilities.
Maintains a strong client focus to understand the impact of their work when
completing tickets and assigned tasks.
Other
Embody our culture and values

**Qualifications**:
FOR THIS ROLE, YOU ARE WELCOME TO APPLY IF YOU MEET THE FOLLOWING REQUIRED QUALIFICATIONS:
High school diploma, GED, or equivalent and basic knowledge of computer hardware
and components.

WHILE NOT REQUIRED, WE ALSO LOOK FOR THE FOLLOWING PREFERRED QUALIFICATIONS:
1+ years' experience supporting IT equipment or related technology

APPLICABLE CERTIFICATIONS:
CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

BACKGROUND CHECK REQUIREMENTS:
ABILITY TO MEET MICROSOFT, CUSTOMER AND/OR GOVERNMENT SECURITY SCREENING REQUIREMENTS ARE REQUIRED FOR THIS ROLE. THESE REQUIREMENTS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING SPECIALIZED SECURITY SCREENINGS:
MICROSOFT CLOUD BACKGROUND CHECK:
This position will be required to pass the Microsoft Cloud background check upon
hire/transfer and every two years thereafter.
COICareers
Microsoft is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, ancestry, color, family or
medical care leave, gender identity or expression, genetic information, marital
status, medical condition, national origin, physical or mental disability,
pregnancy), sexual orientation, or any other characteristic protected by
applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment
with Microsoft and the country where you work.
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away

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