INDI Staffing Services
INDI Staffing Services está com vaga(s) de emprego para Head Of Smb – Remote Para Rio De Janeiro em Rio de Janeiro / RJ
Cargo:
Head of SMB – Remote para Rio de Janeiro
Requisitos:
At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.
Overview of the Role
The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members. This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.
Key Responsibilities:
- Leading and managing a team of Account Managers.
- Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
- Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
- Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
- Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.
- Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.
Requirements:
- Account Management: 7+ years of experience in Account Management or Delivery
- Industry Experience: 7+ years in the tech/outsourcing sector
- Leadership: Experience managing a team
- Travel: Availability to travel up to 20% of the time
- Location: US Visa or EU Passport
- Language: Advanced level of English
Benefits:
• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
Salário:
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Benefícios:
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