Orange Business
Orange Business está com vaga(s) de emprego para Local Delivery Manager – Lam Para Petrópolis em Petrópolis / RJ
Cargo:
Local Delivery Manager – LAM para Petrópolis
Requisitos:
About the Role
• Accountable for the on-time delivery of all service orders in the assigned local country/ies.
• Meet or exceed the targets set by management regarding Customer Satisfaction, including TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect).
• Ensure database accuracy, quality of first-time installation, and manage order processing from receipt of valid service requests to local handover as per predefined milestones.
• Perform order validation with local customers and help define/revise TDD based on their needs and availability.
• Determine appropriate local entry points and manage local loop requests from receipt to physical customer delivery, ensuring adherence to schedules.
• Ensure timely receipt of local loops and associated equipment, resolve ordering issues with carriers or third-party vendors, and establish local loop delivery dates in coordination with customer TDD.
• Proactively coordinate, track, and manage service components until full delivery, and perform proactive order management to meet TDD.
• Maintain accurate sales/provisioning database updates, escalate or expedite implementation issues as needed, and assess circuit orders for resource and cost optimization.
• Manage port allocation, place and track circuit orders with vendors, and lead testing until circuits are operational.
• Serve as the Single Point of Contact for the customer, providing status reports and managing relationships and inquiries.
• Request and analyze site surveys, be the main contact during installation, assist with acceptance tests, and incorporate country-specific requirements.
• Perform other duties as required by the manager.
About You
• Sound understanding of telecommunications, messaging, hosting, security protocols, and technologies.
• Good knowledge of circuits, hardware, hosting, security, messaging, and network components.
• Understanding of Service Delivery processes, Orange Services, CIM tools (SESAM, OPAS, GPM, FILEADE), and the Telco environment.
• Excellent organizational, planning, time management, and customer-facing skills.
• Strong communication, decision-making skills, and an independent, proactive attitude.
• Customer-focused with a team spirit and a positive “Can Do” attitude.
• Fluent in English and Spanish.
• Degree or equivalent in telecommunications preferred, with solid local telecommunications experience.
• Customer service and telecommunications experience highly desirable.
Department
Global Delivery & Operations
Orange Business is a network and digital integrator that understands the entire digital value chain, enabling clients to focus on strategic initiatives. With over 30,000 employees worldwide, we offer a dynamic environment for skill development and exciting challenges.
#J-18808-Ljbffr
Salário:
A combinar
Benefícios:
Não foi informado